Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Please refer to the shipping area at the checkout for rates.
Delivery delays can occasionally occur.
TrueAeon.com ships to addresses within Canada and U.S. addresses.
| We do not ship to APO/FPO addresses. |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number (is tracked package option is chosen). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
TrueAeon.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
TrueAeon.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship outside Canada and International shipping charges will apply.
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Best purchase I’ve made this winter! The color and knitting are exquisite and it's so comfy! Went from NYC to Miami without ever taking it off. Super cute!!